Return & Refund Policy

If your goods received having any problems (defect, damaged, not correct item as ordered), please contact our customer service by phone number 6018-984-7797 (whatsapp) to notice us the detail of defective or damaged goods in 7 days after received (date received followed by courier tracking status).

Once we have checked and confirm the goods/products, customer have the rights to choose REFUND or EXCHANGE the others same valued products.

1) REFUND

Please return your item to GA - GIRLS ACCESSORIES. The returned goods/products will be checked with the receipt together and the goods only can be return if it was defect or broken. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer ownselves, there will not be any refund. Customer service will contact customer to get bank account to having refund process. Please provide BANK NAME, BANK ACCOUNT NUMBER, ACCOUNT HOLDER NAME, to our customer service. Customer will received their refund within 5 working days after GA - GIRLS ACCESSORIES confirmation.

2) EXCHANGE

Please return your item to GA - GIRLS ACCESSORIES. The returned goods/products will be checked with the receipt together and the goods only can be return if it was defect or broken. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer ownselves, there will not be any exchange procedure. Customer service will contact customer by phone number given as payment detail / shipping detail, and exchange any products sold on our website with the same valued item. Parcel of exchange item will be ship in 1-2 working days. 

 

Please return your purchase to the following address: 

GA - GIRLS ACCESORRIES
31, JALAN PERMATA 6,
TAMAN YAYASAN, 42600 JENJAROM, SELANGOR.

6018-984-7797


Please contact us at branga_my@icloud.com or Instagram & Facebook INBOX or 6018-984-7797 if you have any questions or doubts.